Vendor Information
We are always looking for new, amazing vendors, just like yourself. Please take a moment to see how we operate and lets work on getting you set up.
Here are a few items we would need to add you to our vendor list.
1. W9
2. Insurance with a minimum coverage of $500,000.00. The certificate should show BHHS PRO|The Gateway Home Services Team as an additional insured so we are alerted if the policy lapses, changes, or is canceled.
3. Bank account information for depositing funds (EFT) unless you would prefer a check.Then all we would need is the best address to send to.
How we communicate.
Our preferred method of communication is email. Any work orders that are being sent to you will come via the portal with tenant contact information or access information. As a company we always allow the vendor to lead on communication to tenants to insure that we are not in the middle causing chaos.
We are a team, so if you have any access issues please let one of us know via email to invoices@gatewayhomesvcs.com with a cc to Amanda@gatewayhomesvcs.com or call 513.867.3501. Should you be faced with this challenge, please contact us at the office at 513.867.3501 we can notice the tenant (state law requires 24 hour written notice posted to the door) once you give us the day and time that you wish to come.
How do we send you work orders?
We send all our work orders via email. They will contain the address, unit number, appropriate contact information (if the unit is occupied or unoccupied), and a detailed description of the work to be performed.
There are times that we will include an up to X approval amount. We are giving you this information as a tool, not a billable amount. If we say that the project is approved up to $150.00 we expect that if your labor and materials is $100.00 that we are billed for $100.00 vs $150.00. Our goal with you is to develop a relationship of trust and longevity, accurate billing is ESSENTIAL in this regard.
The job requires a bid.
With BIDs ALL BID requests need to be emailed to invoices@gatewayhomesvcs.com this email is monitored daily to ensure efficiency and accuracy. The deetz (details) on your invoice you should always include the work order number aka the PO number, Service address with the UNIT NUMBER (if applicable). Make sure to include as much detail of the work being suggested so we are able to communicate that to the owner. We will then pass that information onto the Owner for approval and submit any feedback to you.
How do you receive payment for the work performed?
First, you must send an invoice with the correct formatting and contents. If not, we cannot process the invoice, and it will be sent back for the appropriate corrections.
Your invoice should contain the following:
• Address of the property the work is performed.
• Unit Number (If applicable).
• The work order number is from the work order we sent to you.
• A detailed description of what was repaired. This includes if you completed something additional while onsite after you spoke to the manager. Make sure to include who approved that work on the invoice.
We operate on a net 30-day payout. We can do checks, but the quickest and most efficient way to receive payment is via EFT payment. You may enroll in EFT payment by submitting your routing and account number to invoices@gatewayhomesvcs.com
If you'd like to send a paper invoice via snail mail you can do so by mailing it to BHHS PRO 8918 Reading Road Cincinnati Ohio 45215.
I haven't received payment for my invoice.
If you have not received payment for your invoice and it is over 30 days please contact accounts payable at invoices@gatewayhomesvcs.com
Should you have any issues with communication from our team, tenants, or any concerns please contact me directly at 513.867.3501 or by email at arice@gatewayhomesvcs.com with a cc to amanda@gatewayhomesvcs.com
We look forward to working with you and hope to finish the setup ASAP so we are able to send you work orders.
Thank you,
BHHS PRO|The Gateway Home Services Team